Job Description
VFS Global is the world's largest and most experienced Outsourcing & Technology Service Specialists for Diplomatic Missions and Governments Worldwide.
The purpose of the role is to facilitate the passport application process and handle front office & back office operations conducted at the relevant Visa Application Centre.
This role is a full time role, 5 days per week, Monday to Friday, 8 hours per day, between 8:30 am to 5:30 pm, 6 months contract with possibility of transition to permanent.
Areas of Responsibility & brief description of the role:
Processing visa and passport applications and data entry
Collection and scrutiny of documents and passports at the Application Centre
Handover of Passports to the specific High Commission and/or its consulates.
Handover of passports to Courier/Applicants
Handling of postal applications
Handling customer queries in person, by email and on the telephone
Fee collection and cash handling
Preparing reports for day to day transactions
Personal Requirements:
Excellent written & verbal communication skills
Good knowledge of Microsoft Office packages
A good attention to accuracy and detail
A pro active can-do attitude
Flexible / ready and willing to work in shifts
Languages: English and Arabic, other languages are welcomed
Job Types: Full-time, Fixed term contract
Pay: £22,000.00 per year
Schedule:
- 8 hour shift
- Monday to Friday
Ability to commute/relocate:
- Edinburgh, EH6 6QT: reliably commute or plan to relocate before starting work (required)
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