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HSD Metrics Logo

support specialist

7a42596

Remote

Today

52000 - 48000 USD ANNUAL

HSD Metrics


Job Description

HSD Metrics (www.hsdmetrics.com) allows companies to collect employee survey data throughout the employment lifecycle. Our platform helps employers improve employee recruitment, engagement, performance, and retention by helping clients learn from complex data presented in a simple way using well-researched, secure, customized tools and technology. We are a small and growing company. Employees work out of their homes with minimal travel. They can work anywhere in the US. We offer a competitive base with an annual bonus opportunity.

The ideal candidate will be responsible for managing client support requests as well as client relationships on a day-to-day basis. This role includes responding to client support requests, retaining recurring revenue by maintaining client relationships, and ensuring quality of services. Candidates with a background in Human Resources, working with Human Resources and selling/supporting payroll services are encouraged to apply.

This is an entry level role. Some of the work will be very routine. Some of the work will be very challenging. As part of their career path, this role will eventually partner with sales, operations, leadership, and other subject matter experts to understand and diagnose our client organizations’ business needs. After one year, we hope the individuals in this role will develop dynamic solutions and own communications with clients to drive to desired outcomes, which means there is tremendous growth opportunity for someone who is energized and enthusiastic.

Responsibilities

Our Client Success Support Specialist will report to the Lead Client Success Manager as part of the Operations team and will:

Relationship Building (Ability to handle client issues, develop and deliver reports)

Growth

Technical Knowledge (Surveys, Platform, Data, HR)

KPIs

Qualifications and Skills

Job Type: Full-time

Pay: $48,000.00 - $52,000.00 per year

Benefits:

Experience level:

Schedule:

Supplemental pay types:

Experience:

Work Location: Remote


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