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Capitol Bridge Logo

support specialist


Columbia, SC


24 - 20 USD HOURLY

Capitol Bridge

Arlington, VA

Unknown / Non-Applicable

Company - Private

Job Description

IT Support Specialist

TDB Communications is seeking a highly capable IT Support Specialist to join our team. The IT Support Specialist will provide technical assistance to our staff and duties will include ensuring optimal use of our hardware and software technologies, enhancing system performance, and securing data as well as advising on IT equipment upgrades. 

This schedule is as follows: Monday-Friday 8am-5pm EST

Compensation for this role: $20-$24 per hour

Medical, Dental, and Vision benefits available
401(k) available with company match
Paid holidays

Essential Duties and Responsibilities:  
-Consulting with IT managers and other departments as required. 
-Providing IT assistance to staff and customers.
-Training end-users on hardware functionality and software programs. 
-Resolving logged errors in a timely manner. 
-Monitoring hardware, software, and system performance metrics. 
-Updating computer software. as well as upgrading hardware and systems. 
-Maintaining databases and ensuring system security. 
-Documenting processes and performing diagnostic tests. 
-Keeping track of technological advancements and trends in IT support.

Additional Responsibilities Include:
-Experience working in a Windows environment (primarily Windows 10) 
-Ability to break/fix experiences with desktops and peripherals 
-Experience with Office 365 and understanding the user accounts, permissions 
-Experience with active directory (can create new user accounts and manage permissions) 
-Experience with Outlook and other Microsoft Suite products  
-Basic knowledge of Sharepoint (Ability to manage user permissions and other basic support)  
-Basic understanding of networking concepts (not looking for an expert) VLANS, DCHP, DNS 
-Ability to work independently for long periods 
-Ability to prioritize work as needed 
-Ability to handle multiple tasks and issues  
-Ability to be onsite Monday-Friday (8am-5pm EST) 

Minimum Requirements:  
-Associate degree in an IT field and/or 2-3 years of experience as an IT support specialist or similar.
-Exceptional ability to provide technical support and resolve queries. 
-In-depth knowledge of computer hardware, software, and networks. 
-Ability to determine IT needs and train end-users. 
-Proficiency in IT helpdesk software is preferred.  
-Experience in documenting processes and monitoring performance metrics. 
-Advanced knowledge of database maintenance and system security. 
-Ability to keep up with technical innovation and trends in IT support. 
-Exceptional interpersonal and communication skills. 

About TDB  
TDB Communications, Inc. is an 8(a)-minority owned, service-disabled veteran-owned small business (SDVOSB). We support government agencies with a scalable workforce, program management, and information processing solutions.

Since 1999, we have deployed thousands of employees for 70 agencies in 30+ states. We have proven our ability to serve the government with the highest levels of quality and productivity.
Reasonable Accommodation

If you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned.

EEO Statement
TDB Communications, Inc. is an Equal Opportunity Employer. All employment decisions at TDB are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate.

Texting Notice 
We communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt out at that time.

Job Type: Full-time

Pay: $20.00 - $24.00 per hour



Work Location: In person

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