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Brain Tumour Support Logo

Support Professional

7a565a6

Remote

2 days ago

22143 GBP ANNUAL

Brain Tumour Support

Thornbury, United Kingdom

Unknown / Non-Applicable

Non-profit Organisation


Job Description

JOB PROFILE

JOB TITLE: Support Professional for Brain Tumour Support

BASED AT: Home

RESPONSIBLE TO: Support Services Manager

HOURS: 21

LOCATION: South East Wales; Wales – virtually

SALARY: £13,286.07 (WTE £22,143.45)

JOB SUMMARY:

To support those affected by any type of brain tumour, by offering a holistic approach to support, information and guidance appropriate to the individual’s need. The support service uses a range of communication options including telephone, text, email, virtual chats, one-to-one virtual meetings, virtual group meetings, face-to-face meetings and group meetings when situations allow.

To apply, please fill in the Application form on https://www.braintumoursupport.co.uk/work-with-us

MAIN DUTIES AND RESPONSIBILITIES:

Supporting Clients

Promoting Support and Networking

Data Management, Admin

Volunteer Management

Raising Awareness of Brain Tumour Support

General

A degree of flexibility may still be required in this role due to Covid-19 and the changes we have been forced to make to our support services. Our face-to-face support has transitioned to digital support during this time and therefore our service provision is currently under review.

THIS JOB WILL REQUIRE:

DBS check

The role is subject to enhanced DBS check which will be renewed by the Charity every three years.

It is your responsibility to supply documentation and ID in a timely manner for completion.

Working from home

The Support provision will be delivered in a mixed format of communications requiring a good internet service and telephone connection.

Although there will be regular opportunities to share thoughts and ideas with colleagues the role requires someone who is experienced at, and comfortable with, lone working.

Space will be needed to store equipment, reference materials and to store confidential information securely.

Emotional resilience

There is no cure for brain cancer so many of the people that the post holder will come into contact with will face loss and/or bereavement at some point. You will be supporting vulnerable adults and children and your caseload will be of a variable nature and intensity. Strong emotional resilience is a must to be an effective Support Professional.

To support you in your role you will be required to attend regular supervision sessions.

Professional conduct

To ensure professionalism in this role, the post holder will be expected to undertake continual professional and personal development and to be a part of the charity's appraisal process and personal supervision requirements. Your conduct with associates is expected to remain professional at all times and reflect the values of the Charity.

Confidentiality

The post holder must maintain the confidentiality of information about patients and their families, staff, volunteers and other charity business. The work is of a confidential nature and information gained must not be communicated to other persons except in the recognised course of duty. The Post Holder must comply with GDPR and report any concerns of breach immediately to their Line Manager.

Travel

There will be travel involved with this post. All travel must be pre-approved by your Line Manager. Travel expenses will be paid according to the charity’s Travel Expenses Policy. It is a charity expectation that all staff will keep travel expenses to a minimum. It is a requirement that in order to claim mileage expenses you must have business cover on your car insurance at your own expense. Your policy certificate should be provided to the Finance Manager annually.

Flexibility

It is envisaged that the post holder will be required to work 21 hours over 3 days. However, a degree of flexibility is required as at times those hours may fall between 8am and 9pm and may include weekends.

Conditions of employment

In light of legislation (Section 8 Asylum and Immigration Act, January 1997), as a condition of being able to commence employment with Brain Tumour Support, the successful candidate will be required to provide documentation to prove that they are able to work in the UK. Such documents will include one or more of the following, as appropriate: -

ABOUT BRAIN TUMOUR SUPPORT

Brain Tumour Support (registered charity 1163856) was founded in South Gloucestershire in 2003. A small team, headed by the Chief Executive, runs the charity together with a Board of Trustees who provide governance and direction for the charity.

The charity’s vision is to ensure that no one is alone when facing the effects of a brain tumour diagnosis. The charity currently has nine (including Wales) Support Professionals who provide support to families who have been affected by a brain tumour.

The team is passionate about making a difference to the lives of patients and families who are living with a brain tumour and is committed to the task of ensuring that life is made better for this group of people.

PERSON SPECIFICATION

JOB ROLE: Support Professional for Brain Tumour Support

JOB CRITERIA ESSENTIAL DESIRABLE

Qualifications and Training

Numerate and literate with good standard of education
Cancer Support Course
Effective communication, advanced listening and communications skills e.g. Level 2 in counselling skills, cancer awareness

ECDL or equivalent in Word, Email,
Use of computers

Knowledge

Understanding of the impact that the NHS and other health and social care diagnosis of a brain tumour has on people providers in the area affected

Principles of support and counselling
Boundaries relating to support (note: this is not a counselling role)

Confidentiality Information relevant to people affected by a brain tumour

How to build rapport and relationships

Group dynamics and potential issues

GDPR training and awareness

Safeguarding training and awareness

Experience

Supporting or advocating for someone with a Assessing needs in a health/social care life limiting or threatening illness environment

Working as part of a team Charity or volunteer work

Facilitating groups Working with/managing volunteers

Experience of supporting/advocating for someone with a brain tumour

Understanding of the principles and boundaries of advocacy; willingness to undertake advocacy training

Raising awareness

Having regular supervision and working within/contributing to reflective practice with peers

Skills and Interpersonal skills

active listening, Use presentation tools, appropriate questioning, body language, building rapport

Observational skills and attention to detail

Influencing skills - able to communicate with and influence a wide variety of individuals

Effective written and verbal communication, including one to one and group work; use of communication tools

I.T Skills. – use email, word, excel, databases and customer relationship management/caseload systems, smart mobile phone, digital meeting platforms

Social Media experience i.e. Facebook,
Twitter, Instagram

Able to organise and prioritise work and case load, manage time, self-motivate

Able to remain calm and objective, appear confident but be approachable

Able to deal with complex and difficult emotional situations

Able to support others without becoming emotionally attached or distressed

Able to recognise own limitations

Able to work alone and within a team

Qualities

Self-awareness
Emotional resilience
Empathy
Genuineness
Trustworthy
Enthusiasm
Initiative

Other

Driving Licence and use of a car
DBS clearance
Willingness to learn new skills
Live within the location of the geographical work area (or close proximity)

To apply, please fill in the Application form on https://www.braintumoursupport.co.uk/work-with-us

Job Type: Part-time

Salary: £22,143.45 per year

Benefits:

Schedule:

Work Location: Remote


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