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ABM Logo

Soft Services Manager

7a56646

Manchester, England

Today

23737 - 34406 GBP ANNUAL

ABM

www.abm.com

New York, United States

Scott Salmirs

$5 to $10 billion (USD)

Company - Public

1909


Job Description

Description


LOCATION: The Corn Exchange, Exchange Sq, Manchester

REPORTING TO: GM & Ops Manager

PAY RATE: COMPETITIVE

WORKING HOURS: 40 HOURS PER WEEK

SHIFT PATTERN: 5/7

Main Duties & Responsibilities:

  • To manage the delivery of the contract in line with company policies and procedures
  • Manage all aspects of the ABM colleagues including, training, H & S, development and welfare at work
  • Ensure all licences and vetting for security teams are in place and updated accordingly
  • Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job
  • Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents
  • Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered
  • Provide professional support to the business in service-related matters and to the client in all contract matters
  • To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is maintained at all times
  • Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site Staff
  • Carry out daily centre audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the centre at all times
  • Manage recruitment, induction training, developing and retraining of staff, to include customer service training
  • Ensuring all staff employed by ABM are competent to carry out their role
  • Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
  • Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements
  • To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
  • Undertake “Out of Hours” site visits
  • Prioritize all incidents ensuring all key personnel are kept fully informed at all times
  • Ensure strict compliance to the Data Protection Act and associated regulations
  • Deliver excellent leadership, communication and motivation to the site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved
  • Ensure objectives, performance reviews and Toolbox Talks are completed on a monthly basis
  • Lead the team in the identification of training needs and ensure accurate site records are maintained at all times
  • Ensure any night/pm activity is correctly supervised and measured
  • Provide weekend Duty cover as required by the client
  • Manage the incident and accident reporting procedures
  • Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics
  • Complete all company paperwork as required
  • Conduct return to work interviews and perform absence management processes as required
  • Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning
  • specification and to BICS standards
  • Support the client’s environmental objectives
  • Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client informed at all times
  • Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client.
  • Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures
  • Ensure sufficient staff and equipment are available to meet all events requirements
  • Ensure regular communication and engagement sessions are in place to inform all (including the centre
  • management) of all relevant information
  • Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures
  • Foster and maintain excellent relationships with all parties on site including occupiers,
  • Ensure we maintain a “one team” approach with the centre management team
  • All items of expenditure are to be either agreed and approved by the client in an open book format
  • Ensure that all administration requirements of the client are met correctly
  • Attend the monthly management meeting with Centre Management and ABM General Manager.
  • Promote the ABM and Client brand at all times
  • Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services

Person Specification:

  • Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals.
  • Ability to compile clear and concise written reports.
  • Budget management skills.
  • Problem solving and decision-making skills.
  • Ability to manage resources.
  • Leadership skills which will include the ability to effectively manage change.
  • Computer skills, specifically in relation to using Outlook and Word.
  • Good time management and prioritisation skills.

Essential

  • Sound Leadership skills
  • Good Communication skills
  • Good Interpersonal skills
  • Ability to show initiative and responsibility
  • IOSH Qualification
  • Security Qualified (SIA) and Knowledge of industry best practice
  • Aptitude to receive and deliver training effectively
  • Deal with customers internally and externally
  • Be able to take responsibility
  • Good working Knowledge of Cleaning & Support Service Industry
  • Experience of Security Services is preferred but not essential
  • High Level of Numeracy
  • Ambitious
  • Flexible approach


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