LOCATION: The Corn Exchange, Exchange Sq, Manchester
REPORTING TO: GM & Ops Manager
PAY RATE: COMPETITIVE
WORKING HOURS: 40 HOURS PER WEEK
SHIFT PATTERN: 5/7
Main Duties & Responsibilities:
- To manage the delivery of the contract in line with company policies and procedures
- Manage all aspects of the ABM colleagues including, training, H & S, development and welfare at work
- Ensure all licences and vetting for security teams are in place and updated accordingly
- Build and maintain a team that has the skills and diversity to deliver their tasks ensuring that they have the tools to do the job
- Complete budget forecasts and manage all costs tracking expenditure to meet budgets and match P & L forecasts using the budget tracker documents
- Ensure high standards are achieved at all times, being flexible to meet the changing operational needs on a continual basis and to suggest new initiatives to ensure continuous improvement and best practice are continually delivered
- Provide professional support to the business in service-related matters and to the client in all contract matters
- To control the delivery of the staff rosters, completion of payroll and correct manning levels ensuring compliance is maintained at all times
- Lead and advise the team in managing absence and holiday records including sickness and annual leave for all site Staff
- Carry out daily centre audits to ensure high standards of cleanliness and a safe/secure environment is evident throughout the centre at all times
- Manage recruitment, induction training, developing and retraining of staff, to include customer service training
- Ensuring all staff employed by ABM are competent to carry out their role
- Ensure adequate quality performance measures (KPI’s/SLA’s) are adhered to and any non-compliance is resolved in a professional manner with clear plans and next steps visible to all
- Conduct quality audits to ensure service delivery adheres to the requirements of ISO9001 and that outcome achieves / exceeds client requirements
- To plan any training required as soon as is practicable on identification of any needs and plot onto a training matrix
- Undertake “Out of Hours” site visits
- Prioritize all incidents ensuring all key personnel are kept fully informed at all times
- Ensure strict compliance to the Data Protection Act and associated regulations
- Deliver excellent leadership, communication and motivation to the site-based team including communicating on a daily basis so that a sound communication channel exists in order that team goals can be achieved
- Ensure objectives, performance reviews and Toolbox Talks are completed on a monthly basis
- Lead the team in the identification of training needs and ensure accurate site records are maintained at all times
- Ensure any night/pm activity is correctly supervised and measured
- Provide weekend Duty cover as required by the client
- Manage the incident and accident reporting procedures
- Ensure all assignment instructions and risk assessments are updated and meet the needs of the site specifics
- Complete all company paperwork as required
- Conduct return to work interviews and perform absence management processes as required
- Ensure all team members carry out their duties in a correct and timely manner in accordance with the cleaning
- specification and to BICS standards
- Support the client’s environmental objectives
- Manage maintenance activities and the correct/safe usage of all equipment on site ensuring any faults are reported and resolved as a matter of priority, keeping the client informed at all times
- Correct usage of cleaning chemicals in line with COSHH regulations, ensuring minimal waste and sufficient stocks are always maintained in conjunction with the client.
- Ensure all team members are familiar with and adhere to the company’s & client’s onsite health and safety policies and procedures
- Ensure sufficient staff and equipment are available to meet all events requirements
- Ensure regular communication and engagement sessions are in place to inform all (including the centre
- management) of all relevant information
- Ensure welfare needs of all team members are addressed in a prompt and expedient way obtaining advice and guidance in line with ABM policy and procedures
- Foster and maintain excellent relationships with all parties on site including occupiers,
- Ensure we maintain a “one team” approach with the centre management team
- All items of expenditure are to be either agreed and approved by the client in an open book format
- Ensure that all administration requirements of the client are met correctly
- Attend the monthly management meeting with Centre Management and ABM General Manager.
- Promote the ABM and Client brand at all times
- Undertake any reasonable duties as requested to meet the needs of the client and ABM Support Services
Person Specification:
- Ability to communicate and engage effectively, with a wide range of audiences including clients, staff and other professionals.
- Ability to compile clear and concise written reports.
- Budget management skills.
- Problem solving and decision-making skills.
- Ability to manage resources.
- Leadership skills which will include the ability to effectively manage change.
- Computer skills, specifically in relation to using Outlook and Word.
- Good time management and prioritisation skills.
Essential
- Sound Leadership skills
- Good Communication skills
- Good Interpersonal skills
- Ability to show initiative and responsibility
- IOSH Qualification
- Security Qualified (SIA) and Knowledge of industry best practice
- Aptitude to receive and deliver training effectively
- Deal with customers internally and externally
- Be able to take responsibility
- Good working Knowledge of Cleaning & Support Service Industry
- Experience of Security Services is preferred but not essential
- High Level of Numeracy
- Ambitious
- Flexible approach