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Greenlight Connections Logo

service representative

7a42596

Remote

Today

17.010096153846153 - 17 USD HOURLY

Greenlight Connections

Hilton Head Island, SC

Unknown / Non-Applicable

Company - Public


Job Description

ACTIVELY SEEKING MILITARY SPOUSES AND VETERANS IN THE HAMPTON ROADS AREA FOR REMOTE PATIENT SERVICES JOB REPRESENTING FORTUNE 10 MEDICAL PRODUCTS DISTRIBUTION COMPANY ASSISTING PATIENTS WITH VITAL CANCER AND PARKINSON'S PHARMACEUTICAL PRESCRIPTION VERIFICATION FOR ANNUAL INSURANCE BENEFITS RENEWAL. WORK FROM HOME! YOUR OPPORTUNITY TO WORK REMOTELY WHILE MAKE A DIFFERENCE IN THE LIVES OF PATIENTS!

Under general direction of an Operations Manager, responsible for providing well defined services to patients, providers and caregivers. Team members will work interactively with patients and their healthcare providers to complete enrollment activities, answer basic program inquiries, and help coordinate access to therapies through the patient’s healthcare provider.

PRIMARY DUTIES AND RESPONSIBILITIES:

a. Inbound Phone Queue/General Program Inquires
b. Determination for support programs (Copay, PAP, Medicaid, etc.) c. Pharmacy triage and coordination
d. Order processing for wholesale orders
e. Other follow-up activities (missing info, prior authorization, etc.) f. Intakes and reports adverse events as directed.

which could include phone, fax, mail, and online methods.

customer requests in a timely and accurate manner; escalates complaints accordingly.

pricing errors, payments, etc.).

quality standards.

documentation is received and complete in accordance with program policy.

variety of factors. Exercises judgment within defined standard operating procedures to

determine appropriate action.

perform work in accordance with defined standard operating procedures. Management

will monitor queues and provide active feedback as required.

EXPERIENCE AND EDUCATIONAL REQUIREMENTS

Associates Degree required, Bachelors Preferred. Requires broad training in fields such as business administration, accounting, computer sciences, medical billing and coding, customer service or similar vocations generally obtained through completion of a two-year associate’s degree program, technical vocational training, or equivalent combination of experience and education. Two-Three years of Customer Service or Patient Services experience HIGHLY DESIRED!

Must be willing to commit to:

6 month contract

Criminal background check

9 panel Drug Test

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:

Job Types: Full-time, Contract

Pay: $17.00 - $17.01 per hour

Schedule:

Work setting:

Experience:

Work Location: Remote


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