Job Description
About the Role
We are seeking an enthusiastic highly motivated, technology proficient and commercially aware Account Manager to join our established hard-working team based at our Head Office in Poole.
Success in this role will be demonstrated through hitting revenue targets, being a positive and active team player in the Codestone IT management team, working within the best practice methodologies of delivering IT services from in-house and supplier provided services as a seamless team deliverable from Codestone to our key accounts. The role requires the ability to develop, grow and nurture positive relationships with designated customer organisations.
Responsibilities:
The role will encompass a variety of sales driven tasks including, but not limited to:
- Drive service improvement and customer satisfaction
- Drive new revenue streams from assigned accounts
- Participate in the customer’s IT Management Team, to manage the delivery of IT related service to meet the requirements of the business
- Create new revenue from assigned account base by managing and driving change requests, new project work and ensuring the appropriate support fees are being charged through regular review of consumption
- Ensure SLA’s are measured and achieved, and client expectations are met (or exceeded)
- Identify and lead service improvement and efficiency initiatives
- Working with the customer’s IT budget holder, plan the budget for in-scope contracts and services
- Monitor and manage expenditure within agreed budget
- Build service relationships with both customers and internal/external service teams
- To facilitate supplier and customer service review meetings
- To escalate service issues internally and with external providers to ensure customer satisfaction is maintained
- To coordinate external technical resources for infrastructure and support related change and project activity
- To support IT projects and Initiatives to meet the agreed business goals in compliance with relevant methodologies and quality standards
- Approve and cost changes to the service delivery model, contracts, or SLAs
- Manage the internal communication with the business including service performance, FAQs, process information and necessary forms
- Deliver a high level of customer service through a positive customer focused attitude Major Job Challenge(s):
- Build effective internal and external relationships
- Fast moving business and IT environment
- Transform the engagement of existing IT supplier relationships to establish a partnership approach to deliver a seamless IT brand into Codestone customers Decision Making:
- Escalation of business-critical issues
- Approval for activities related to problem management where Codestone’s commercial and operational approval required by the customer Relationships
Internal:
- Key users and stakeholders from the business
- Internal Service Providers
- IT Management Team
- IT Project Teams
- Internal legal team for contracts
External:
- External suppliers
- Customer Board
- Customer in house IT teams
Required Experience and Key Successful Factors:
Knowledge:
- Good general understanding of IT infrastructure and business applications
- Applicants will ideally require experience of working in an IT service management capacity or related IT account management or sales role.
Skills:
- Logical, methodical, and structured approach
- Results orientation, deadline driven
- Resilient and be able to respond positively to setbacks
- Effective time management
- Effective communication skills, both presentational and 1:1.
Specific Competencies:
- Excellent communication skills and experience of dealing with customers
- Professional telephone manner
- Attention to detail and ability to think laterally under pressure
- Well-presented and a welcoming and friendly manner
- Professional and efficient
- Multitasker with a can-do attitude
Qualifications and Certifications
- Minimum GCSE or equivalent Maths and English - grade C or above.
- Full UK Driving License essential
Salary
£30K basic per ammun, (OTE £50,000 uncapped per annum, once onboarded)
About Codestone
For over 25 years, the Codestone Group has consistently pioneered modern ERP, EPM and cloud IT solutions. Today, it is equity backed by FPE Capital and offers award-winning Cloud business technology consulting and delivery of SAP Business ByDesign & Business One ERP and SAP Analytics Cloud Business Intelligence, Planning, and Predictive Analytics; CCH® Tagetik Finance Transformation Platform EPM; and Microsoft Cloud IT solutions to growing SME, mid-market and large enterprises.
With a combined 450+ customers, 10,000+ users and 2500+ projects, we are an SAP Partner of the Year for SAP Business ByDesign and SAP Business One in the UK and EMEA North, a CCH Tagetik Platinum Partner, and Microsoft Gold Partner. Delivering next-level cloud transformation projects with a beyond go live approach, its primary focus is on customer experience with a 24x7x365 client-first mindset and managed services offering.
Why join Codestone
Located in Poole, London, and Manchester, our 220+ professionals represent 15+ nationalities and speak 37+ languages. More so, our culture has an enviable reputation in the industry which we work hard to maintain. We are focused on creating an inclusive environment where our team members thrive and achieve their full potential in life. In everything we do, we strive to bring out the best in everyone. This applies to our customers, our people, and the people we connect with in our wider community. Therefore, first and foremost we recruit with character and cultural fit in mind.
2 things that we want to share with anyone considering joining us:
1. We’ve got big ambitions for you and the future of our organisation. These are embodied in our Inspire – Transform – Achieve mantra that drives every conversation we have and every decision we make. We want our team members to fully embrace this mantra and work hard while having fun. We value every member of our team, their diversity, and the contribution that they make. When we say you’re welcome at Codestone, we really mean it. #lovewhatyoudo
2. The one thing the pandemic has taught us is that a lot of current and future colleagues want to embrace home or flexible working. Therefore, we have introduced a progressive highly flexible hybrid model which we are delighted to tell you more about during the selection process.
Sound good? If you’re interested in joining our journey, simply email your CV and covering letter
We Win Together with Inclusion
The Codestone Group (inclusive of Clarivos/Rinedata Ltd and Codestone Solutions Ltd) has a proactive attitude when it comes to looking after the wellbeing and inclusion of all our employees. We promote equal opportunities through our recruitment process and a positive, inclusive culture across the business of which we are proud. We are diverse in our approach to recruitment and recognise that talent comes in all different forms. The diversity in our team, e.g., 15 nationalities and 37 languages - is what helps our business work so well.
EOE AA M/F/Vet/Disability: Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability. If you are a person with disabilities and require reasonable adjustments to be made to make your application
Job Types: Full-time, Permanent
Salary: From £30,000.00 per year
Benefits:
- Casual dress
- Company pension
- Cycle to work scheme
- Referral programme
- Work from home
Schedule:
Supplemental pay types:
- Bonus scheme
- Commission pay
Licence/Certification:
- Full UK driving license (required)
Work Location: One location
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