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Sentara Logo

patient account representative


Norfolk, VA


40259 - 30824 USD ANNUAL


Norfolk, VA

$1 to $5 billion (USD)

Nonprofit Organization



Job Description

As a Patient Access Rep or Admitting Representative with Sentara, you will work in the Emergency Department, Patient Registration, or a doctor's office. This position's primary duties include positively identifying the patient, collecting demographic and insurance information, and admitting the patients. This role allows you to work with both clinical and non-clinical staff. If you desire, there are promotional opportunities into a Patient Access Rep II/III, Team Leader, and Team Coordinator. You will find that teamwork is exceptional, with everyone working together to ensure the best care for our patients. Click here to hear Jasmine tell us about a day in the life of a Patient Access Representative with Sentara Healthcare. Benefits: Sentara offers an attractive array of full-time benefits to include Medical, Dental, Vision, Paid Time Off, Sick, Tuition Reimbursement, a 401k/403B, 401a, Performance Plus Bonus, Career Advancement Opportunities, Work Perks and more. Our success is supported by a family-friendly culture that encourages community involvement and creates unlimited opportunities for development and growth. Be a part of an excellent healthcare organization that cares about our People, Quality, Patient Safety, Service, and Integrity. Join a team that has a mission to improve health every day and a vision to be the healthcare choice of the communities that we serve!

The Patient Access Rep is responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID¿s, Living Wills, and POAs and verifying and entering the patient¿s demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provide the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.
  • High School Grad or Equivalent
  • Data Entry 2 years
  • Customer Service 2 years
  • Reading Comprehension
  • Social Perceptiveness
  • Speaking
  • Time Management
  • Active Listening
  • Critical Thinking
  • Persuasion
  • Service Orientation

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