Job Description
Job Type: Full Time
Hours: M-F 7:00 AM- 7:00 PM CST
Salary: $13-$15 + Commission available
Benefits: Available after 90 days for full time employees
About AnswerNet
AnswerNet is the brand name for the AnswerNet family of companies including AnswerNet, Inc., New AnswerNet Inc., Cerida Investment Corp., ECC (Energy Choice California), Synergy Solutions, TPV.com, and Ansercomm to name a few. Together with our affiliates, AnswerNet operates more than 31 contact centers within the continental United States and Canada. We provide a vast range of services to optimize telephone answering services, appointment setting and confirmation, customer support, third-party verification, sales, lead qualification, market research, and a host of other contact management solutions. In all, AnswerNet has more than 10,000 satisfied clients and we process over 125 million interactions per year.
Summary of Position:
A Remote Customer Service Agent makes Outbound calls to medical offices who could potentially become our customers. Our most effective agents have a strong tele-sales background and can follow the training provided with excellent soft skills. We also answer Inbound calls to support the call backs or answer general questions.
Job Duties / Responsibilities / Essential Functions:
- Use provided leads to make outbound calls to offer our products and services.
- Demonstrate the software using video conferencing to the customer.
- Overcome objections and use the script to persuade the caller to sign up for the service.
- Document all call activity accurately in the client data systems with complete and thorough notes.
- Answer Incoming calls to complete the above process or answer general questions regarding the service.
- Escalate complex issues to management where appropriate.
Required Knowledge /Skills / Abilities / Qualifications:
- Must possess excellent communication skills.
- Have a high level of tele-Sales techniques callers to persuade callers
- Ability to work independently with minimal supervision but keeping the lines of communication open when you are faced with any puzzling questions or concerns.
- Intermediate data-capture, typing, grammar, and spelling skills.
- Ability to take directions from leadership via Zoom and chat
- Understanding that agent activity is closely monitored using call center technology to track productivity and quality.
- At least 1 year of actual Call center experience, working with automatic dialers
- Must be 18 years or older
- A minimum of high school diploma or GED
- A higher degree would be of great advantage, especially for career advancement
- Must be able to pass a 7-year background check
WAH Requirements:
- PC/Laptop with at least Windows 10 (Apple/Mac products, Chromebooks, and tablets are not compatible)
- Hard wired high-speed internet connection (ethernet cable)
- USB-connected Headset
- Webcam
- Quiet dedicated place to work free from distractions including pets and children.
Hours of Operations / Schedules:
- The Call Center operates 7:00 AM to 7:00 PM Central Time Zone, Monday to Friday with 2 Shifts 7:00-3:30 PM and 10:30-7:00 PM
- A maximum of 37.5 hours will be scheduled 5 days each week. OT can be offered based on workload.
- We offer two 15- min paid breaks and a 30-min unpaid lunch.
- The training requires compulsory attendance. Missing training hours may result in immediate termination.
Pay and Benefits:
- Pay is $13-15 per hour based on experience. CSRs that meet their given sales goals are offered sales commissions and bonuses.
- Medical, dental, vision insurance offered after 90 days of employment at Full Time Status
Job Type: Full-time
Pay: $13.00 - $15.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
- Work from home
Experience level:
Shift:
Supplemental pay types:
Weekly day range:
Work setting:
Application Question(s):
- Have you ever worked for AnswerNet or any of their subsidiaries?(Deal Breaker)
- Do you have high-speed internet with at 10 MBPS download speed and 5 MBPS upload speed, a PC/Laptop with Windows 10 with at least these computer specs Processor: Ryzen 5 or Core i5 or better Memory: 8GB RAM or more Storage 250GB or more (SSD better than HDD) (Apple/Macbook and Chromebooks are not allowed.), USB-connected headphones, a webcam, and a quiet place to work free from distractions including pets and children?(Deal Breaker)
Education:
- High school or equivalent (Preferred)
Experience:
- Call center: 1 year (Required)
- Customer service: 1 year (Required)
- Telemarketing: 1 year (Required)
- B2B sales: 1 year (Required)
- Sales: 1 year (Required)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
Work Location: Remote
Apply
Go Back