1. To accurately record & maintain information using multiple systems/databases.
2. The ability to work unsupervised and be held accountable for all your actions.
3. Using training on services to make assessments based on information provided at first point of contact.
4. To escalate appropriate calls to specialist or Team Leaders where appropriate.
5. Maintain awareness of any updates regarding procedural changes.
6. To have a good understanding of GDPR to ensure this is being adhered to when exchanging information.
7. To utilise appropriate IT systems and processes to manage and record customer contacts and ensure appropriate information is collected.
8. To undertake such other duties and responsibilities of an equivalent nature as may be determined from time to time.
9. To take a flexible proactive approach to training on services to better your knowledge and expertise constantly and consistently.