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Devoted Health Logo

operations coordinator




75000 - 59000 USD ANNUAL

Devoted Health

Waltham, MA

Ed Park

Unknown / Non-Applicable

Company - Private



Job Description


At Devoted Health, we’re on a mission to dramatically improve the health and well-being of older Americans by caring for every person like family. That’s why we’re gathering smart, diverse, and big-hearted people to create a new kind of all-in-one healthcare company — one that combines compassion, health insurance, clinical care, service, and technology - to deliver a complete and integrated healthcare solution that delivers high quality care that everyone would want for someone they love. Founded in 2017, we've grown fast and now serve members across the United States. And we've just started. So join us on this mission!
Job Description
A bit more about this role:
At Devoted we provide excellent clinical care to our members through a unique and collaborative approach. We are looking for an Operations Associate that will be a significant contributor to the overall success of the central clinical function for Devoted Medical. This position will be dedicated to the Clinical Education team, which is responsible for the development and implementation of training programs for our clinical team members during the onboarding process and throughout the continuum of professional development. This position will collaborate within the Clinical Education Team to develop a deep understanding of our clinical service lines and their educational and training needs. You will help to manage the environment for learning delivery and manage the logistical needs for learner digestion. You will also promote an organized, positive learning climate to aid with learner engagement and enhance learners abilities to perform new tasks and apply knowledge.
Responsibilities Will Include:
  • Collaboration in the development of new workflows, including documenting processes, problem solving desired program elements, and partnership across the organization
  • Reporting & Communication - creating technical dashboards, documenting periodic reports, and managing communications to our stakeholders.
  • Daily operations of programs - ensure programs are constructed to run as automated as possible, with clear success metrics and quality oversight
  • Occasional operational support of Informatics, Compliance and Practice Operations teams
  • Engage with teams across the organization to understand Clinical goals and service needs as it relates to Education and Training.
  • Manage metrics - understand practice priorities, track best practice adherence and collaborate on solutions to improve performance.
  • Communicate frequently with team members and leadership; ensure all follow up tasks are closed out.
  • Collaborate on the organizational process for training material archives and maintain material schedule updates
  • Development of instructional materials and content for dissemination.
  • Support of Instructional Design efforts within content development software as well as audio/visual editing capabilities
  • Uploading and publishing elearning modules while supporting updates and continuous improvement strategies.
  • Collect and maintain KPI data and ensure integrity of reporting
  • Collaboration with program and operational leaders to support the training and communication needs of the organization.
  • Serve the clinical teams to introduce Devoted Medical’s internal systems, services, and team culture
  • Collaborator within the Clinical Education Team to determine metrics of success (KPIs) of training implementation
Attributes to success:
  • You're an entrepreneurial self-starter able to help take a new house-call business from it’s early stages to a multi-state organization supporting thousands of patients
  • You have excellent attention to detail and follow through, ensuring no patient’s need gets left behind
  • You excel at solving complex problems but you’re also very happy to make a “to do” list, roll up your sleeves, and get these tasks done
  • You are aware of what you know and are able to ask for help when you don’t
  • You have a passion for making healthcare better; supporting the delivery of care that we would want for your own family members
  • You enjoy a fast-paced, high-energy, growing organization
  • You are committed to continuous improvement
  • You have a strong understanding of technology, content development & LMS software (Articulate, Adobe Captivate, Workday, Bridge) and data reporting.
  • You have excellent written and verbal communication skills across teams.
  • You can eagerly troubleshoot problems as they arise and recognize that you play an integral role in the solution of each challenge.
  • Resourcefulness, you may not always have the information or answers but you seek it out
  • Highly organized and detail driven. You must be able to manage prioritization of multiple projects and ensure excellent time management. The details will ensure success of learners and the organization and therefore you strive for greatness by focusing on the details.
  • Highly collaborative, enjoys working with various teams to achieve goals
Desired skills and experience:
  • Ability to work in a startup, fast-paced environment
  • Relentless attention to detail in managing follow ups for our patients
  • 2+ years professional experience in Operations or Program Development
  • 1 year professional experience in Education/Training Background
  • Skills to manage schedules, logistics, purchasing … all the day-to-day details of running a business
  • Familiarity with Clinical Staff/Medical Group Operations a plus
  • Experience working with various Learning Management Systems and Content Development platforms a plus
  • Bachelor’s Degree in Education or Technology (or related field) strongly preferred
  • Strong written and verbal communication skills
  • Utilization of content development and audio/video editing tools a plus
  • Experience with working in several different technology platforms and a quick learner to understand new systems
  • Interpersonal skills & able to demonstrate flexibility and versatility.
  • Experience with project management preferred
Salary Range: $59,000 - $75,000 annually
Our Total Rewards package includes:
  • Employer sponsored health, dental and vision plan with low or no premium
  • Generous paid time off
  • $100 monthly mobile or internet stipend
  • Stock options for all employees
  • Bonus or commission eligibility for all roles
  • Parental leave program
  • 401K program
  • And more....
  • Our total rewards package is for full time employees only. Intern and Contract positions are not eligible.
The salary and/or hourly range listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, years of relevant experience, education, credentials, budget and internal equity).
Devoted is an equal opportunity employer. We are committed to a safe and supportive work environment in which all employees have the opportunity to participate and contribute to the success of the business. We value diversity and collaboration. Individuals are respected for their skills, experience, and unique perspectives. This commitment is embodied in Devoted’s Code of Conduct, our company values and the way we do business.
As an Equal Opportunity Employer, the Company does not discriminate on the basis of race, color, religion, sex, pregnancy status, marital status, national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

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