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Managed 24/7 Ltd Logo

Network & Infrastructure Engineer

7a56596

Milton Keynes, England

4 days ago

30000 - 40000 GBP ANNUAL

Managed 24/7 Ltd

Milton Keynes, United Kingdom

John Pepper

$5 to $25 million (USD)

Company - Private

2009


Job Description

Job Description

Come and join one of the most exciting and innovative Managed Service Partners in the UK.

We are currently looking for a Infrastructure & Network Engineer to join our Service Desk

Job Summary

This primary focus is to be the highest escalation point within the business for cases raised by the Service Desk within the Networks tower. This role requires in-depth knowledge of switching, routing, wifi, and security layers along with patience and strong troubleshooting skills to provide resolutions that the 1st and 2nd line teams were not able to. Along with that, operational knowledge is required to suggest improvements to process and governance and a willingness to train 1st and 2nd line areas to help with our shift left philosophy.

Essential requirements:

Desirable:

associated disciplines.

Remote support experience of:

Manage and rollout software/firmware updates

CVE detection and categorisation

Keeping Customers informed on change request status and progress.

Adhering to Incident management procedures.

Ensure all open incidents assigned to the team are updated daily.

Work with Service Desk Consultants and Analysts to help them develop a greater understanding of issues and resolutions.

Keeping up to date with the current standard procedures.

Proactively maintain and develop knowledge, skills and experience through client contact, industry sources, formalised training and development plan.

Provide a point of technical escalation and expertise.

Escalate potential problem issues with Problem and Incident Management.

Act as a role model for technical competence, helpfulness, facilitation of learning and teamwork.

Recommend and deploy changes via the change management process when required.

Provide technical assistance to on-going projects when required.

Job Types: Full-time, Permanent

Salary: £30,000.00-£40,000.00 per year

Schedule:

Ability to commute/relocate:


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