Job Description
Medical Receptionist / administrator
Monday - Friday
8.30am – 6.15pm
Permanent, offering both part time or full-time hours (26.25 - 35hrs per week)
We may also consider applicants wishing to work afternoons only (12.30pm - 6.15pm)
We cannot consider applicants wishing to work mornings only.
£9.50 - £10ph dependant on experience
Lister House Surgery
The Common
Hatfield
Hertfordshire
AL10 0NL
Closing date 7th November 22
Job overview
Lister House Surgery is a friendly and purpose-built practice of 13,000 patients in Hatfield, Hertfordshire.
We are seeking a new receptionist/ administrator with excellent interpersonal, customer service and organisational skills to join our team. We are looking for someone that wants to commit to working with us and grow within the team.
The right candidate will have a methodical approach to fluctuating workloads and ability to work under pressure and as a team.
Previous reception experience in a GP/healthcare setting is desirable.
Job Responsibilities
· Key responsibilities and duties include:
· Managing appointment requests and booking appointments appropriately for patients
· Handling incoming and outgoing telephone calls to the surgery
· Processing repeat prescriptions according to practice policy
· Scanning and processing medical documents through SystmOne (clinical system)
· Completing tasks set by the practice manager and the doctors / clinicians
· Opening and closing front doors in line with opening times
· Greeting patients kindly and courteously
· Working as part of a team collaboratively with other team members
· Preparing the surgery, waiting area, consulting rooms in preparation for clinics
· Manning the practices email inbox
· To maintain a good rapport/relationship between internal and external customers of the Practice at all times.
· Effectively signpost patients to services appropriate to their needs
· Scanning and action the clinical correspondence as per GP instructions into the patients’ medical records
· Register new patients living within our catchment area
· Dealing with internal and external post
· Medical Records management (filing and pulling patient medical records).
You should be:
The right candidate will be courteous, highly motivated, pro-active and good team players, able to project a positive and friendly image to patients/visitors. Skills and qualities:
· Able to prioritise workload
· The ability to exercise judgement when dealing with patient enquiries /problems
· Ability to work without close supervision
· Able to work as part of team
· Answering calls and assisting patients with their queries.
· Good telephone manner
· Customer service skills
· Able to Multitask
· Excellent communication skills
· Organised and reliable
· Able to work under pressure
· Positive attitude
· IT skills (able to use emails/ word)
Job description available on request for more details.
Essential Criteria
- Customer service skills
- Enthusiasm
Desirable
- Knowledge of TPP system one
- Experience working in primary care / GP practice
About the practice
We are a forward-thinking GMS practice with a list size of 13,000 patients, situated in modern purpose-built premises. We are CQC registered as good. The practice teams consist of GP partners, salaried GPs, registrars, nurses, reception, admin and PCN staff (physiotherapists, pharmacists, care coordinators and care home coordinators) who all have positive working relationships with one another.
We use TPP system one for our clinical system, however knowledge of this is desirable not essential.
You will be joining the reception team which is made up of 15 receptionists, including the reception manager and reception supervisor. The reception team is a highly valued part of our work force whose work and input help create positive outcomes for our patients.
We became a training practice in 2020 and actively encourage the learning and development of our team.
The practice team often like to do activities outside of work and most recently walked the 02 to celebrate a team members birthday!
What we offer you (Benefits)
- NHS pension
- Sick pay
- Wellbeing services and courses
- Great team environment
Schedule:
- Monday to Friday
- Day working only
If you have the qualities essential for this, please apply with your CV via indeed website or post to:
The practice Manager
Lister House Surgery
The Common
Hatfield
Hertfordshire
AL10 0NL
Job Types: Full-time, Part-time
Part-time hours: 26-35 per week
Salary: £9.50-£10.00 per hour
Benefits:
- Company pension
- Sick pay
- Wellness programme
Schedule:
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hatfield, AL10 0NL: reliably commute or plan to relocate before starting work (required)
Experience:
- Medical Receptionist: 1 year (preferred)
- TPP System one: 1 year (preferred)
Work Location: One location
Application deadline: 09/01/2023
Reference ID: Lister House Surgery Nov 22
Apply
Go Back