The primary functions of the ED Associate are to welcome patients as they enter the ED, determine the nature of the visit, advise them of next steps, and obtain all demographic and insurance information. This position must ensure accurate and timely medical record completion in accordance with Joint Commission standards, Department of Health (DOH) rules and regulations, and medical staff bylaws. This position requires frequent contact with patients, medical staff, third party payers and community agencies.
Education/Training: High School diploma or equivalent required. Ability to read, write, and communicate in English required. Ability to also communicate in Spanish a plus.
Experience: At least one year of medical office experience with frequent customer interaction required. Previous patient registration or patient accounting experience preferred. Basic computer skills required.
Licensure, Registration or Certification: Must complete Non-Crisis Intervention Training on a bi-annual basis.
Montefiore St. Luke's Cornwall (MSLC) is a not-for-profit hospital dedicated to serving the health care needs of those in the Hudson Valley. In January 2018, St. Luke's Cornwall Hospital officially partnered with the Montefiore Health System, making MSLC part of the leading organization in the country for population health management. With dedicated staff, modern facilities and state-of-the-art treatment, Montefiore St. Luke's Cornwall is committed to meeting the needs of the community and continuing to aspire to excellence.
We are proud to be on Becker's Hospital Review as one of the 150 Great Places to Work in Healthcare, as well as being a Certified Great Place to Work.
Visit https://www.greatplacetowork.com/certified-company/1379468 to learn what makes MSLC an exceptional place to work.