Connect to your skills and professional experience
Overall, you’re a problem solver as well as a hands-on doer - that’s important. You know it takes a mix of people to do amazing work, so you love collaborating with and learning from people with different skills, backgrounds and perspectives.
If you have an interesting or unusual mix of skills yourself, even better.
Essential
- Proven experience working in a Service Desk Analyst role within the London Markets sector.
- Must be able to demonstrate a client-first approach to support with excellent interpersonal skills
- The ability to liaise and communicate confidently and professionally with client representatives at all levels
- Natural aptitude for trouble shooting and problem solving
- Ability to effectively prioritise, estimate, plan and complete workload to meet deadlines
- Be able to work well with others and effectively communicate with colleagues
- Strong written and verbal communication and presentation skills
- Be willing to learn and progress with relevant industry exams to increase knowledge over time
- Be willing to work on a shift rota that covers 8am - 8pm Monday to Friday
- Be willing to submit to BPSS and Security Clearance (SC) vetting processes
- A flexible approach and willingness to exceed expectations
Desirable
- Experience of working in a customer service environment, call centre or service desk
- London Markets Insurance Essentials (LM1) qualification
- London Markets Insurance Principles and Practices (LM2) qualification
Personal characteristics
- Ability to become a trusted advisor to our clients
- Excellent communication skills both verbal and written
- A strong bias for action
- Strong Team player
- A desire to learn and continually develop
- Highly accurate with good attention to detail
- Strong organisational skills and effective time management
- Excellent problem-solving skills and able to use initiative
Connect to your service line - Consulting
Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.
Personal independence
Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to a number of audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.
Connect with your colleagues
“The great culture, flexibility, and range of experiences that Deloitte offers is what sets this firm apart. In Human Capital, Deloitte is far ahead of any of our immediate competitors.”
Connect to your agile working options
Location: The home office of this role is Greater London
Your Work, Your Way: We call our hybrid working vision Deloitte Works. And it does. We trust you to make the right choices around where, when and how you work. You’ll be able to make decisions about how you work best, to be collaborative, learn from colleagues, share your experiences, build the relationships that will fuel your career and prioritise your wellbeing. Having great conversations with your team and your leadership paves the way for great collaborative ways of working.
Through our studios spread across the globe, we help our clients imagine, deliver and run the future, through from customer research right through to implementation. And we love doing it.
Work pattern: This is a permanent contract opportunity. The role can be worked on a full-time basis.
Flexibility to work shifts covering 8am-8pm Monday - Friday. Our team members work a variety of agile working patterns. Tell us what arrangement works for you and we’ll try to accommodate.
Our commitment to you
Making an impact is more than just what we do: it’s why we’re here. So we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.
We want you. The true you. Your own strengths, perspective and personality. So we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.
Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.
Connect to your next step
A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.
Discover more reasons to connect with us, our people and purpose-driven culture at deloitte.co.uk/careers