This role is a key IT role that is embedded within the business, understands both the strategic objectives and current challenges, and works within the organizational structure of IT to ensure these needs are satisfied. Both a relationship builder and a problem solver, the ITBP seeks to develop an environment of mutual trust and respect, while reinforcing the notion of IT as a strategic partner to the organization.
This role has the overall responsibility to serve as the strategic and tactical interface for the purpose of aligning technology with business requirements including; strategy development, solution discovery and delivery, service management & risk management coordination, process engineering, training, and communication. This role is responsible for managing the lifecycle of the technology portfolio and serves as the business relationship link between functional teams and IT. This role provides highly valued consulting, support, and guidance for key IT initiatives by programmatically managing the application portfolio to business expectations. They communicate changes, decisions, priorities and relevant project information to appropriate levels of the organization regarding business requests, upgrades, projects, and initiatives. They proactively share knowledge of technology and opportunities to build competitive advantage and improve operational efficiency and effectiveness. They partner with business leadership and other key stakeholders to define opportunities and identify and prioritize projects based on predefined criteria (e.g. return on investment, revenue growth, service productivity, compliance, etc.).
Key Performance Indicators
Principal Duties and Responsibilities
Required Experience
IT strategy development through executive engagement. Customer focused, with consultancy and business analyst skills.
Has worked in two or more of the following IT functions: Applications, Infrastructure, Operation, Service Delivery.
Building & fostering relationships across department lines, and encouraging opportunities for collaboration to reach a goal.
Required Leadership Traits and Characteristics
Superior written, presentation and verbal communication skills
Adept at communications and engagement with executives
Proactive and anticipatory in their thinking
Displays up to date knowledge of significant areas of operational and/or development environments
Well versed at working across all levels of the organization
Knowledge of company business strategies
Good all around high-level technical knowledge; must be able to sort the technical wood from the trees
Able to interact and liaise between multiple technical teams (and customers, when appropriate) to move open issues forward to agreement and/or resolution
Ability to remain calm, focused and optimistic while involved in emotionally charged conversations or situations
Customer Service techniques ensuring that full account is taken of customers’ needs (real and stated) in the delivery of IT services
Knowledge of IT applications, infrastructure and key projects
Service level agreements & Operational level agreements
Formal Education, Qualifications or Training