Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of Safety, Quality, Productivity and Having Fun encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co-workers to work alongside professional individuals from multifaceted disciplines.
IT Help Desk Technician
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by users
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Provide accurate information on IT products or services
- Record events and problems and their resolution in logs
- Follow-up and update user status and information
- Pass on any feedback or suggestions by users to the appropriate internal team
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician or other technical support role
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues
- Proficiency in English
- Excellent communication skills
- Customer-oriented and cool-tempered
- BSc/BA in IT, Computer Science or relevant field
- Ability and enthusiasm to learn new technology and applications
- Knowledge of Crystal reports and Power BI is a bonus