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Railroad Construction Logo

help desk technician

7a42596

Paterson, NJ

Today

59075 - 40979 USD ANNUAL

Railroad Construction

Paterson, NJ

Alfonso Daloisio

$25 to $100 million (USD)

Company - Private

Manufacturing

1926


Job Description

Choosing a career at Railroad Construction Company, Inc. means you are choosing to be part of a very special family. Our motto of Safety, Quality, Productivity and Having Fun encompasses the spirit and philosophy of our more than ninety-five year legacy. We are a unique organization that offers turn-key services to our clients and the opportunity for our co-workers to work alongside professional individuals from multifaceted disciplines.

IT Help Desk Technician

Responsibilities

  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Perform remote troubleshooting through diagnostic techniques and pertinent questions
  • Determine the best solution based on the issue and details provided by users
  • Walk the customer through the problem-solving process
  • Direct unresolved issues to the next level of support personnel
  • Provide accurate information on IT products or services
  • Record events and problems and their resolution in logs
  • Follow-up and update user status and information
  • Pass on any feedback or suggestions by users to the appropriate internal team
  • Identify and suggest possible improvements on procedures

Requirements and skills

  • Proven experience as a help desk technician or other technical support role
  • Tech savvy with working knowledge of office automation products, databases and remote control
  • Good understanding of computer systems, mobile devices and other tech products
  • Ability to diagnose and resolve basic technical issues
  • Proficiency in English
  • Excellent communication skills
  • Customer-oriented and cool-tempered
  • BSc/BA in IT, Computer Science or relevant field
  • Ability and enthusiasm to learn new technology and applications
  • Knowledge of Crystal reports and Power BI is a bonus


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