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RESPONSIBILITIES:

• Provide helpdesk support and resolve problems to the end user’s satisfaction
• Monitor and respond quickly and effectively to requests received through the IT helpdesk software.
• Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority.
• Modify configurations, utilities, software default settings, etc. for the local workstation.
• Utilize and maintain the helpdesk tracking software.
• Assess and apply standardized approaches and methodologies to troubleshoot and resolve technically wired and wireless network problems.
• Document internal procedures
• Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment.
• Install, test and configure new workstations, peripheral equipment and software.
• Maintain inventory of all equipment, software and software licenses.
• Report issues to the IT Manager/ System Administrator for escalation.
• Manage PC setup and deployment for new employees using standard hardware and software
• Assign users and computers to proper groups in Active Directory.
• Perform timely workstation hardware and software upgrades as required.

REQUIREMENTS:

• Current college junior or senior pursuing a bachelor’s degree in Cloud Computing and Big Data, or a related field
• Minimum commitment of 5 days per week.

NOTE: Please attach your updated resume and LinkedIn Profile.