Job Description
In a world where there is seemingly an infinite number of Government Services firms, we strive to not just be a place to work, but to be the place to work! Here at ASET Partners we are currently seeking a Deputy Program Manager/Service Delivery Manager, to support the Digital Innovation for General Services Administration (GSA) Infrastructure Technologies (DIGIT) task order (TO), that will be responsible for the administrative and operational leadership of the DIGIT program, including implementing service delivery standardization and service automation through multiple projects and efforts within the program guidelines set by the customer to ensure mission success.
Responsibilities:
- Executes defined strategies and tactics required to meet business area objectives for growth, profitability, and effective contract performance.
- Manages fiscal, personnel, and material resources associated with contracted efforts within assigned business areas
- Determines operations' service requirements by analyzing needs of users/departments; prioritizing modifications; resolves organizational conflicts; developing and implementing documentation requirements for problem resolution.
- Conducts and research and emerging technologies and performance of automated systems and processes.
- Develop, document, make recommendations, and communicate plans for investing in end user IT infrastructure, including analysis of cost reduction opportunities.
- Provides direct customer liaison at the task management level and enforces management controls to ensure projects are completed on time, within budget, and compliant with customer specifications.
- Mentors' performance to achieve project objectives, mentors more junior staff, and participates technically in assignments.
- Interactions involve stakeholder negotiations and interfacing with senior management and leadership.
- Provides technical and management leadership on major tasks or technology assignments.
Qualifications:
- Public Trust Clearance.
- Helpdesk Institute Support Center Manager (HDI-SCM)
- ITILv4 Foundation, ITIL Strategic Leader (including ITIL Leader: Digital & IT Strategy and ITIL Strategist: Direct Plan and Improve)
- Minimum of seven years of experience managing contracts or programs of similar size, scope, and complexity to the DIGIT TO.
- Minimum of five years of experience managing the delivery of ITIL and ITSM for projects of similar size, scope, and complexity to the DIGIT TO.
- Experience managing remote and geographically dispersed operations similar in scale to the GSA current environment
- Plan, initiate, and manage information technology (IT) projects. Lead and guide the work of technical staff. Serve as liaison between business and technical aspects of projects. Plan project stages and assess business implications for each stage. Monitor progress to assure deadlines, standards, and cost targets are met.
- Directs and controls activities for a client, having overall responsibility for financial management, methods, and staffing to ensure that technical requirements are met.
- Experience working with functional business leaders, identifying business objectives, and developing outcome-focused roadmaps.
- Decision-making and domain knowledge may have a critical impact on overall project implementation and may supervise others.
- Contributes to deliverables and performance metrics where applicable.
- Program Management Professional (PgMP) and Helpdesk Institute Support Center Director (HDI-SCD)
- Experience with an organization's shift, similar to the DIGIT TO, and supporting the coordination toward implementing and executing modern IT delivery methodologies (e.g., DevSecOps, Agile, AIOps)
- Project Management Institute (PMI-ACP), SAFe Product Owner Product Manager, and SAFe Scrum Master
- Experience implementing, managing, and modernizing self-help/self-heal for IT services
- Experience with facilitating/coordinating cross-functional teams to develop, deliver,
- operationalize, document, and support solutions
- Experience with developing and managing a customer-focused continuous improvement program.
- Strong technical project management, requirements gathering, documentation, scrum/agile application development life cycle, and leadership skills.
- Possess the ability to communicate in both oral and written forms, demonstrating an ability to communicate effectively with all levels of staff as well as clients.
- Demonstrated ability to apply comprehensive knowledge across key tasks and high impact assignments.
Education and Experience :
- Bachelor's degree or equivalent related experience and 15-20 years of experience.
- Master's in Business Administration, Information Science, Information Technology, or Computer Science desired.
- A minimum of five years of technical experience managing, maturing, and modernizing
- IT service delivery for a contract or program of similar size, scope, and complexity to the
- DIGIT TO. This experience shall encompass support for remote and geographically
- dispersed users.
- Minimum of seven years of experience managing contracts or programs of similar size, scope, and complexity to the DIGIT TO.
- Experience managing the development and implementation of SLAs and performance metrics on a contract or program of similar size, scope, and complexity to the DIGIT TO.
- Experience in promoting and institutionalizing the utilization of AI (e.g., virtual agents) to drive continuous improvement in business value and customer experience.
- Experience managing a program in a CPAF environment.
- Experience managing, maturing, and modernizing service delivery for remote and geographically dispersed users with end-to-end service delivery, similar in size, scope, and complexity to this task order.
- Demonstrated excellence in planning, directing, and managing Service Delivery or sales efforts in a similar-sized services organization.
- Demonstrated successful management and supervision of employees of various labor categories and skills in efforts similar in size and scope as referenced in this TO.
- Knowledge of industry accepted standards and best practices related to service delivery, IT security, and program management.
ASET Snapshot:
- We are a growing IT consulting and professional services firm that combines large-business experience with small-business efficiency and ingenuity
- Founded in 2008
- We are a HUBZone certified small business
- Profitable from day one, zero debt
- Offices in Alexandria, VA and Baltimore, MD
- Over 75 employees and growing
- Over 15 active contracts supporting 10+ Federal Agencies
- Our mission is to drastically change our client's expectations... one program at a time
Top 10 Reasons Our Employees Love Working at ASET:
1. Outstanding benefits! Including: health, dental, and vision care, a 401k retirement plan with up to a 4% company paid contribution, and employee achievement and merit awards to name a few.
2. We have very high hiring standards, so their co-workers are just as smart and talented as they are.
3. We are not profit driven; we are results driven and believe that profits will follow.
4. Unlike Office Space, our employees do not have eight bosses. They have just one or two, and they are not micromanagers. It's not our style and we just don't have time for it!
5. We're different than the rest. Our employees love our unique small-company culture.
6. We have established a trusted relationship with all our clients and refuse to make recommendations that aren't in our clients' best interests.
7. They feel appreciated and recognized for the contributions they make each day.
8. We offer a healthy work-life balance, flexible schedules, and competitive pay.
9. They love that we have been constantly growing. It's exciting to add new folks and it offers many opportunities for career advancement and growth.
10. We work hard, and we play hard, too! We host quarterly company-wide lunches, regular happy hours and an annual New Year's party in January as a way of saying 'thank you' to our hard-working staff.
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