Vacancy details
Operations - Customer Service
Customer Service Coordinator
QA Ltd Permanent
Customer Services Coordinator
Swindon (SN5 7WZ)
Monday to Friday 9.00-5.30
Hybrid; Three days in the office and two at home
About the Position:
Are you a friendly, out-going, experienced Customer-Service professional? Do you fancy working for the UK's leading provider of tech and digital skills training? How about working hybridly out of our state-of-the-art centre in sunny Swindon?
Here at QA, we’re looking for a fabulous Customer Services Coordinator to join our cracking team based in Swindon.
It’s an enjoyable and varied role, being the first point of contact for all our learners, along with quite a few other internal departments. It's an entry-level role but a pivotal one! We use Dynamics 365 as well as more traditional methods like phones and actually talking to people in person!
Key Responsibilities:
The main aspects of this exciting role are:
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Obviously delivering high levels of customer-service!
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Making sure that everything is completed on-time in line with various regulations/governance
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Planning and organising your own workload (no micro-managing here!)
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Building fabulous working relationships with various other departments
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Raise any issues that might affect the brilliant service we provide
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Enjoying working for us!
(Scroll to the bottom of this advert to read the full Job-Description)
About You:
This role would be a great fit if you’re from a customer-service background, and even better if you know your way around a keyboard. Yes, great admin skills are a definite plus, but we really need someone who understands what excellent customer-service is and can deliver it easily and naturally.
We’d love you to be able to tick the following boxes, too:
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Self-motivated and determined to be the best you can be
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Experience of using IT systems (like CRMs) would be fab!
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A high attention-to-detail
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Not being put off by tight deadlines and a busy workload
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Knowing how to use Microsoft applications
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And if you are familiar with Dynamics 365 then all the better (Although we can teach you this. We’re a training-provider, after all!)
Apply today, we’d love to hear from you
#LI-Hybrid
#LI-CC2
#LifeAtQA
Sounds great so far, right? Well wait ‘till you read this next bit…!
What We’ll Do For You!
Being a learning partner, we get how important your learning and development is and of course we want you to be the best. We’ll give you the very best development to do your job.
Our perks:
You’ll work hard and do great things for us, so we’ll make sure your efforts and achievements are well-rewarded with an attractive package that includes:
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Competitive salary
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27 days holiday plus ability to purchase 5 more days
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Being part of a friendly, collaborative, fun team!
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3 days a year fully paid training,
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2 days a year paid charity volunteering
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Medicash (healthcare moneyback scheme)
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£500 referral scheme
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A superb Gymflex scheme
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Our own BenefitsHub to receive loads of discounts
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Free coffee-machines dotted all around the office!
Want to know more about QA?
As part of the QA Group, we’re the UK’s leading tech talent and training organisation. (Yep, we’re bragging!)
We’re a world-leading provider of digital and tech skills, enabling organisations and learners to be winners in the digital revolution. With over 3,000 employees globally, we help clients build in-demand tech skills through a comprehensive range of training and talent solutions that blend the best of live and self-paced digital training – including training courses, reskilling bootcamps, tech apprenticeships and degree apprenticeships.
We serve more than 80% of the FTSE 100, many parts of government and the public sector, and is one of Microsoft’s largest learning partners globally. We live-trained more than 280,000 people last year, with hundreds of thousands more on our global self-paced digital learning platforms.
We’re extremely professional at what we do, but we’re determined to enjoy doing it!
Equal Opportunities:
You’ll instantly be welcomed into our team and here, we celebrate our diversity. We’ve won numerous awards demonstrating our commitment to our inclusive culture. We know we’re not perfect, but we strive every day to try to be! Everyone feels part of QA with our welcoming networks in place from day one, and you’ll have a work buddy to call on anytime from the get-go.