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Red Sky Logo

Customer Service

445a636

London, England

6 days ago

16000 - 20000 GBP ANNUAL

Red Sky

www.red-sky.pl

Szczecin, Poland

Arkadiusz Seńko

$5 to $25 million (USD)

Company - Private

2007


Job Description

Is Serving Your Passion?

Salary 16-20k per annum

Core skills


  • Strong communication skills; both verbal and written. Clear and concise when communicating with both colleagues and partners

  • Ability to build rapport and maintain strong relationships

  • Proactive, a professional outlook with strong business acumen

  • Dedication to deliver and meet team and business objectives

  • Results-orientated while balancing other business considerations

  • Work efficiently and effectively, both in a team and as an individual


Attitude

All Red Sky employees must present a professional, efficient image at all times and undertake any tasks reasonably requested of them by the company.

We’re looking for somebody with:


  • A can-do attitude

  • Lots of energy - a team player who can work off their own initiative

  • A heightened sense of urgency

  • Actively demonstrate a passion for the business

  • Provide accurate and comprehensive solutions to customer problems.

  • To manage all internal systems and liaise with outside suppliers and vendors

  • Research, resolve and respond to complex support requests via Zendesk

  • Provide customer service to all customers

  • Answer all incoming calls, manage the support email address via ZenDesk and respond to any incoming emails from customers.

  • Participate in team projects that enhance the quality or efficiency of the support service.

  • Contribute solutions to the database.

  • Acquire and maintain knowledge of relevant product offerings, current support policies, methods of support delivery, in order to provide technically accurate solutions to customers

  • Manage technical support queries and escalations to comply with standard policy and procedures.

  • Update the Call Management system with accurate information. Microsoft Dynamics

CRM and other in house platforms.


please send your cv to
sales@redskytelecom.com
Apply

Job purpose


To plan and carry out customer service duties both internally and to external customers, to provide admin duties as and when required.


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