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content writer





El Segundo, CA

Shane Evangelist

$25 to $100 million (USD)

Company - Private


Job Description


This is a Remote Contract Position (1 year) from anywhere in the US.

NEOGOV is a proud SaaS leader in the Public Sector for HR, Recruiting, employee development, and management. Through the NEOGOV HR Suite, our passion is to bring efficient and more innovative solutions to public sector organizations. We are in business to serve the people who serve the people.

We are seeking a skilled and creative Content Creator to join our team on a contract basis. As a Content Creator, you will play a crucial role in developing customer-facing quick help articles and videos for our SaaS (Software-as-a-Service) company. Your work will directly contribute to enhancing our customer’s experience by providing them with valuable and easily accessible resources.

What You Will do

  • Create high-quality quick help articles and videos that effectively communicate complex concepts and instructions in a concise and engaging manner.
  • Collaborate closely with product managers, developers, and support teams to gather information and understand the features, functionality, and updates of our SaaS products.
  • Translate technical information into user-friendly content that caters to our diverse customer base, ensuring that the content is clear, accurate, and accessible.
  • Write step-by-step guides, tutorials, FAQs, and troubleshooting tips to help users understand and resolve common issues independently.
  • Produce videos using Camtasia or similar tools, including screen recordings, demonstrations, and interactive visuals, to visually demonstrate product usage and features.
  • Continuously update and maintain existing content to reflect product updates, changes, and improvements.
  • Research and stay up-to-date with industry trends, best practices, and customer feedback to improve content quality and user experience.
  • Collaborate with the marketing team to optimize content for SEO and create content that aligns with brand guidelines and style.

Who You Are

  • An individual with strong organizational skills and ability to manage multiple projects with varying deadlines.
  • Committed to delivering high-quality content and have high attention to detail.
  • Self-motivated and are able to work independently while collaborating effectively within a remote team environment.

What You Have

  • 1+ Proven experience as a Content Creator, Technical Writer, or similar role, preferably in the software or SaaS industry.
  • Excellent written and verbal communication skills, with an ability to explain complex concepts in a simple and concise manner.
  • Proficiency in using tools like Camtasia or similar screen recording/editing software.
  • Experience in creating content optimized for search engines (SEO) is a plus.
  • Familiarity with HTML, CSS, or other web technologies is a plus.
  • A portfolio of previous content creation work, including quick help articles and videos, demonstrating your ability to simplify complex concepts.

What NEOGOV Offers

  • Comprehensive Benefits package (medical, dental, vision, etc.) for full-time employees
  • Generous PTO and Flex-Time off
  • Remote working opportunities
  • 401K Matching
  • Autonomy to grow and find your career path with supportive leadership
  • Truly inclusive and diverse environment
  • 12-week Paid Parental Leave
  • Additional Benefits specific to department, etc.

NEOGOV does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.


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