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Community Health Systems Logo

benefits specialist


Fort Smith, AR


17 - 15 USD HOURLY

Community Health Systems

Franklin, TN

Tim L. Hingtgen

$10+ billion (USD)

Company - Public



Job Description


Remote Benefit Verification Specialist

  • Organization

  • Shared Services Center - Fort Smith

  • Location FORT SMITH, AR (Shared Services Center - Fort Smith)
    Full Time
  • Department Central Scheduling Hosp
  • Field Finance and Accounting
  • Location FORT SMITH, AR (Shared Services Center - Fort Smith)

  • Department Central Scheduling Hosp

  • Field Finance and Accounting

  • Full Time

Job Description

Summary: The Benefit Verification Specialist – Pre-Registration Specialist position, under the direction of the Pre-Registration Manager, provides professional pre-registration services for our patients, physician’s community, and facility representation. This position provides high-quality point of service collections, financial counseling, demographic verification, and insurance review.

This position is remote.

If you are a creative and flexible problem-solver who wants to be an advocate for our patients and be part of a passionate team in a dynamic industry, this job is for you.

Rewards for Doing Work That Matters – What’s in it for you:

  • Starting pay: $15.00/hr-$17/hr
  • Cash bonuses (based on facility performance) up to $750.00 per quarter
  • Health Insurance Benefits (Medical, Dental, Vision, Flexible Spending Account, Short and Long Term Disability)
  • Paid vacation days
  • Paid sick leave
  • 6 paid holidays plus two personal holidays
  • Extra perks and discounts (discounts for shopping and entertainment, tuition reimbursement, adoption reimbursement, Employee Assistance Program)
  • Promotional opportunities
  • An employee-friendly environment focused on patient satisfaction

Essential Duties and Responsibilities: (List in order of importance or percentage of time spent on the particular responsibility. High to Low)

  • Maintain working knowledge of patient estimate portions via estimation tool and perform outreach to patient prior to the scheduled appointment to verify patient demographics and notify the patient of their patient responsibility. (40%)
  • Provide professional, accurate, and timely Pre-Registration functions. Provide a high level of quality of customer service while maintaining effective communication with the patients, physician’s community, and facility representation. (30%)
  • Secure acceptable financial arrangements, as applicable. Should acceptable arrangements not be made, effectively communicating with appropriate facility with required information needed to make an informed decision. Accurately process payments within web based application. (10%)
  • Document all account activity, including payment information, in the applicable host system timely and thoroughly. (10%)
  • Responsible to maintaining performance standards and ensures the department is operating at peak proficiency and that the established goals are consistently met. (10%)


Required Education: High School Diploma or Equivalent

Required Experience: 1+ years of medical office or healthcare facility experience

Required License/Registration/Certification: None

Preferred License/Registration/Certification: Certified Professional Coder (CPC)

Reasoning Ability:

Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of payer requirements and clinical information.

Computer Skills Required:

To perform this job successfully, an individual should have knowledge of host systems and payor web applications.

Physical Demands:

In order to successfully perform this job, with or without a reasonable accommodation, the following are outlined below:

The Employee is required to read, review, prepare and analyze written data and figures, using a pc or similar and should possess visual acuity.

The Employee may be required to occasionally climb, push, stand, walk, reach, grasp, kneel, stoop, and/or perform repetitive motions.

The Employee is not substantially exposed to adverse environmental conditions and therefore job functions are typically performed under conditions such as those found in general office or administrative work.

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