Job Description
Job Description
Purpose:
To create exceptional drinks, delivering high levels of customer service, whilst maintaining excellent cleaning and hygiene standards
Schedule
This role will be mainly to work our early morning shift which is 7am to 11am however you may be asked if you can cover other shifts when necessary.
Skills and Responsibilities
Commerciality
- To have an awareness of competitor activity, feeding back to the management team where necessary.
- To meet individual and store sales targets by maximizing sales at every opportunity.
- To have an awareness of store and company bestsellers to increase sales opportunities.
- To participate in, and support, company initiatives and competitions to increase sales.
- To ensure all products, tables, utensils and cutlery are correctly placed and replenished by adhering to company guidelines.
- To ensure all drinks and desserts are created following strict company guidelines and recipes.
- To ensure all equipment, utensils, cutlery and plates are washed up and cleaned thoroughly.
- To assistant the management team with the execution of any floor moves or changes, promotions, store or company events and launches.
Service
- To increase sales through consistency in the customer service experience, through a variety of selling techniques and knowledge.
- To deliver quality service within the store through increasing ATV, by link selling and add on opportunities.
- To welcome customers with a friendly and open approach when entering the store.
- To deal with customer requests and enquiries professionally and effectively, asking open questions to establish customer needs and transferring complaints into sales opportunities where possible.
- To serve customers at the till point or IPAD, ensuring transactions are processed quickly, professionally and accurately.
People
- To welcome new team members, ensuring a good first impression of the company, store and team.
- To act as a buddy for new or less experienced employees (when required).
- To attend training sessions to develop and improve knowledge and ability.
- To support and assist other team members to ensure effective team working, establishing effective working relationships.
- To ensure understanding of, and compliance with, the company dress code standards.
Operational
- To have an awareness of company health and safety guidelines and legislation, including awareness of the location of the first aid kit, fire extinguishers and emergency evacuation plan.
- To effectively maintain best practice within the stockroom, to ensure that all stock is in line with company guidelines.
- To protect stock through an awareness of loss prevention and store compliance with security policies and procedures. Ensure all customers are aware of where and how to pay for their purchases.
- To maintain housekeeping standards, ensuring all front and back of house areas are kept clean and tidy.
- To adhere to, complete and submit opening and closing checklists as per company policies and procedures.
- To ensure deliveries are processed and put away in a timely manner.
- To ensure accidents and incidents are reported and brought to the management teams attention.
Business Behaviours
Communication
- To communicate clearly and effectively, both verbally and non-verbally.
- To maintain effective working relationships with colleagues and customers, through timely, effective communication.
- To remain open minded and responsive to the views of others, demonstrating active listening skills as appropriate.
- To convey information effectively to all parties, using appropriate language.
- To tackle any disagreement constructively and professionally, working to resolve any conflict in a timely manner.
- To maintain a professional manner at all times, remaining calm and staying focused on the job at hand.
Flexibility and Adaptability
- To respond positively to change (Within the role, department, store, business, etc).
- To demonstrate an ability to reprioritise tasks, with a focus on achieving the best results.
- To remain open to new ideas, methods and approaches, applying these to the benefit of the business in all cases.
- To take on new tasks and responsibilities as required (Covering colleagues’ workloads, etc).
- To remain open to new procedures, organisational structures and technology, working to realise the business benefit at all times.
- To demonstrate an ability to see potential obstacles as opportunities for personal and/or professional development.
- To effectively handle multiple demands and shifting priorities, always working to ensure deadlines are met and standards maintained.
Personal Effectiveness
- To maintain personal motivation and focus when under pressure.
- To effectively manage own time and priorities.
- To remain calm, professional and focused, acting as a role model in difficult situations.
- To demonstrate initiative, decisiveness and effective problem solving skills.
- To proactively identify and address skill shortages and personal development areas.
- To act with integrity at all times, communicating honestly, directly and constructively with all internal and external partners.
Business Understanding
- To demonstrate a genuine enthusiasm for and commitment to the business at all times.
- To demonstrate an interest in the company’s objectives and performance at all times.
- To support the business strategy through effective team working, both with immediate colleagues and other areas of the business.
- To make suggestions to improve business processes, using best practice and ideas from competitor activity and industry norms.
- To be loyal to the company and its principals, acting with the best interest of the business in mind at all times.
- To proactively acquire a good understanding of how the different parts of the organisation work together, and where appropriate, to use this knowledge to constructively challenge and improve own and departmental performance.
Job Types: Full-time, Part-time, Permanent
Part-time hours: 20-40 per week
Salary: £9.50-£10.00 per hour
Benefits:
Schedule:
Supplemental pay types:
Ability to commute/relocate:
- London, N22 6BH: reliably commute or plan to relocate before starting work (required)
Application question(s):
- Are you able to work hours mentioned in the job description?
Experience:
- Barista: 1 year (preferred)
Work Location: One location
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