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account representative


Somerset, PA


24.17980769230769 - 16.02019230769231 USD HOURLY


Pittsburgh, PA

Leslie C. Davis

$10+ billion (USD)

Nonprofit Organization



Job Description


UPMC is hiring an Account Representative to support Western Behavioral Health at Twin Lakes.

The Account Representative will manage all fiscal functions necessary to ensure the prompt and correct payment to the hospital of all monies owed to the provider by insurers and patients. The incumbent will ensure claims are submitted accurately and timely, communicate with insurance companies, patients and physicians regarding payment issues, establish reasonable payment arrangements and recommend adjustments according to UPMC policies. They will also review the posting and balancing of payment/denial and adjustment transactions necessary for closing accounts as well as identify and assign appropriate status codes.

The shift for this position is Monday - Friday 9:30 a.m. to 6:00 p.m. This role is based at the Twin Lakes office in Somerset, PA with the potential for remote work after 6 months. Free parking is available on site. The incumbent will join a small team of 5 who bills for the 60-bed facility. Prior billing experience is preferred.


  • Understand Third Party Billing and Collection Guidelines.
  • Identify root cause issues and demonstrate the ability to recommend corrective action steps to eliminate future occurrences of denials. Assist in claim appeal process and/or perform follow-up in accordance with Revenue Cycle policies and procedures.
  • Perform duties and job responsibilities in a fashion, which coincides with the service management philosophy of UPMC Health System, including the demonstration of The Basics of Service Excellence towards patients, visitors, staff, peers, physicians, and other departments within the organization.
  • Evaluate and recommend referrals to agency, law firm, Financial Assistance and Bad Debt.
  • Verify accuracy of payment posting and reimbursement. Work with appropriate payer and/or department to resolve any payment discrepancies.
  • Demonstrate knowledge of the current functionality of the patient accounting systems.
  • Manage assigned book of business by ensuring the timeliness and accuracy of billing, collections, contractual postings, payments and adjustments of accounts based upon their functional area standards.
  • Meet quality assurance, benchmark standards and maintain productivity levels as defined by management.
  • Identify issues and submit corrective action recommendations.
  • High school graduate or equivalent.
  • Excellent interpersonal, organizational, communication and effective problem-solving skills are necessary.
  • Ability to communicate with patients, payors, outside agencies, and general public through telephone, electronic and written correspondence.
  • Working experience on personal computers, electronic calculators and various office equipment is needed.
  • Collections or medical billing experience with basic understanding of ICD9, CPT4, HCPCS, and medical terminology is preferred.
  • Familiarity with third party payor guidelines and reimbursement practices and available financial resources for payment of balances due is beneficial.

    Licensure, Certifications, and Clearances:
  • Cardiopulmonary Resuscitation (CPR)
  • Act 31 Child Abuse Reporting with renewal
  • Act 33 with renewal
  • Act 34 with renewal
  • Act 73 FBI Clearance with renewal

UPMC is an Equal Opportunity Employer/Disability/Veteran

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