Job Description
2023 Rides Access Pass Team Leader - Chessington, Surrey
We are currently looking for a Ride Access Pass Team Leader
- Location: Chessington World of Adventures Resort, Surrey, KT9 2NE
- Hours: Fixed term contracts until November 2023, full time averaging 40 hours per week, working evenings, weekends and bank holidays as required by the business
- Benefits: £10.76 per hour, discount on our animal VIP experiences and Go Ape course, discounts on our Hotels and a Merlin Magic Pass - 20 free tickets for you, your family and friends to enjoy all of our Merlin Attractions across the world.
Chessington World of Adventures Resort is the UK's wildest adventure! With our Theme Park, Zoo, and our spectacular Hotel, there are plenty of roaringly exciting career paths available. We're also a part of the Merlin Entertainments family - associated with attractions like SEA LIFE, LEGOLAND Parks, Madame Tussauds and More!
About the Role
We are looking for a highly organized and customer-focused individual to join our team as a Ride Access Pass Team Leader. In this role, you will be responsible for managing and monitoring the queue lengths of our Ride Access Pass system, ensuring minimal wait times for guests with disabilities.
You will also provide leadership and support to the team, ensuring smooth operations and exceptional guest service. If you have a keen eye for detail, excellent communication skills, and a passion for creating a positive guest experience, we encourage you to apply for this position.
Responsibilities:
- Manage and monitor the queue lengths of the Ride Access Pass system, ensuring wait times are kept to a minimum for guests with disabilities.
- Support and lead the team in effectively operating the Ride Access Pass program, providing guidance and assistance as needed.
- Set up guest sessions and accommodate the Reserve and Ride service based on guests' specific needs and preferences.
- Update queue times regularly and maintain accurate records of ride closures or any changes in ride availability.
- Communicate with team members and relevant departments via radio to ensure seamless coordination and efficient operations.
- Conduct daily park walks to monitor queue lines, identifying and resolving any issues that may arise to maintain a positive guest experience.
- Assist guests with any issues or concerns they may have, providing exceptional customer service and resolving problems promptly and professionally.
- Collaborate with other departments, such as Guest Services and Operations, to address guest issues, gather feedback, and implement improvements.
About You
- Be a strong team player with an upbeat and approachable persona
- Good attention to detail
- Be an organized individual who has excellent time management skills and be flexible to changing priorities and demands
- A passion for delivering, and leading others to deliver, excellent customer service
- Previous supervisory experience within a customer service environment is preferable
What’s Next?
If this sounds like something you could do, then complete our short application (no CV needed!)
You could then be in with the chance of an invitation to one of our hiring events where you could get the job on the day! What’s on Offer?
- A competitive hourly rate
- Access to Merlin benefits page with discounts on over 1000 fashion and electronic retailers, restaurants, and travel
- 25% discount in our on-site retail shops and restaurants
- 40% discount on Lego
- Merlin Magic Pass - 20 free tickets for you, your family, and friends to enjoy all our Merlin Attractions across the world
- Ongoing training and development opportunities
Everyone Matters at Merlin.
At Merlin we welcome the world to our magical attractions and resorts every day and we want to reflect that same multicultural mix inside our business too. We strive to create an inclusive and diverse workplace where people can be themselves, have the same opportunities and thrive together. Because at Merlin, everyone matters! Together, we work to create a workplace where everyone feels valued, no matter their age, race, gender, disability or sexual orientation. Although we understand that we'll always be learning and growing, we aim to be the most inclusive and flexible employer in our industry.
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